Summary: Based on our internal Analytics data, we have been observed that 67% of our users' are facing problems after requesting withdrawal money from his earning account in the Rummycircle app. 

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Some queries people asked customer care:

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​"When I will get my money in my bank account ?" 

"Will I get an SMS from Rummycicle ?"

"How many days it generally takes ?" 

"How long I should wait for it?

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So need to create a design solution where the user should understand the approx time after requesting withdrawal money from his/her Rummycircle account.

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Then we conducted a formative Usability Test (1.Eye Tracking,   2. User Interview) which helps us to increase productivity by saving designing time and development effort.

My Role & Responsibilities: UX design and Researcher under the supervision of the Art director.​ My responsibilities included recruiting participants, designing the user testing for the data visualization piece, facilitator during the workshop, general data collection, analysis, wireframing, and testing.